China Cottage

Reviews about China Cottage

• 1 / 5

  By Hayley
  Appalling! I’ve always used China Cottage and have been a regular customer despite living outside of the village and closer to Williton. After tonight, I will not be returning.
  
  Upon ordering at 19:10 over the phone I was told a 15 minute wait. With it being a Saturday evening I left it a bit longer and went in at 19:40. I was told my collection wasn’t ready despite it being double the time frame allowance I had been told. I asked well how long would it be and was told “in a minute” by the uninterested and vague teenage boy dressed in black. Well, be more specific, I said! Because I had already waited 30 minutes and I have plans as I was grabbing food on route to a friend! Upon speaking to the chef I’m told another 5-10 minutes. I’m not overly amused about this but after expressing my displeasure I disappear to wait in my vehicle.
  
  I return at 20:00 where I am given my food all ready to go but I tell the uninterested teenage boy I will not be paying the full price of £35 as I’ve now waited 55 minutes instead of 15. Some Chinese fella who I assume is the owner comes to tell me that because I’m collecting, upon arrival my order there would of been an additional 10 minutes to wait. I said no, that’s not ok, it’s now 55 minutes, I was told 15 minutes. Not 15 minutes plus 10 minutes and especially not 50 minutes.
  
  This isn’t the first time this has happened where I’ve been told a much shorter time frame than they can actually meet to, but I had hoped it was a one off but after tonight’s escapade it clearly was not and had the attitude of the staff been more sympathetic and tolerable I might have actually waited and paid for my food instead of refusing to pay the full price of £35 of food and leaving, knowing that they would have had to of disposed of it instead anyway
  October 07, 2018